Privacy Policy
Qentul Privacy Commitment
At Qentul Hotel & Casino, your privacy is our promise. From your very first interaction with us—whether online or in person—we are dedicated to safeguarding your personal information with transparency, respect, and care. This Privacy Policy explains what data we collect, how we use it, and the protections we have in place to secure your information.
Information We Collect
Personal Details
When you book a room, visit our casino, dine with us, or engage with our website, we may collect information that identifies you, such as your name, contact information, and preferences related to hospitality and gaming experiences.
Technical Information
We also gather non-identifiable data, including browser type, device information, IP address, and site usage behavior, to improve the performance and functionality of our digital services.
How We Use Your Information
Customized Guest Services
Your data allows us to manage your bookings efficiently and create tailored experiences that align with your specific needs and expectations.
Personalized Promotions & Invitations
With your permission, we may reach out with curated offers, event invitations, and promotions based on your interests and interaction history.
Safety & Regulatory Compliance
We use your information to maintain the safety of our environment, meet compliance requirements, and help detect or prevent unauthorized or fraudulent activity.
Data Sharing Practices
Trusted Partners
To support the operation of our services, we may share relevant data with reputable third-party vendors who provide us with infrastructure, analytics, or customer service support.
Legal Disclosure
We may be required to release personal information in accordance with legal or regulatory obligations, including requests from government agencies.
Data Security
At Qentul, we implement modern security tools and best-in-class practices to protect your personal information. While no system is completely immune to threats, we proactively update and refine our security protocols to minimize risk and keep your data safe.
Your Rights and Choices
Review and Updates
You may request to view, update, or correct your personal data at any time by contacting our guest support team.
Managing Communications
You can customize how and when you hear from us, and you’re free to opt out of marketing or promotional communications whenever you choose.
Policy Changes
Qentul may periodically update this Privacy Policy to reflect changes in operational practices, legal requirements, or technology. If significant changes are made, we will notify you through our official communication channels.
By continuing to use Qentul’s services, you confirm that you understand and accept the practices outlined in this Privacy Policy.